Refund policy

 

Terms
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can evaluate the issue and make it right.

Customers are responsible for covering the shipping costs associated with returning an item if the return is due to reasons other than a defect or error on our part. Shipping charges are non-refundable.
If a refund is issued for non-defective items, the cost of return shipping will be deducted from the refund amount.
Products purchased under promotional offers are not covered by our return policy.

To initiate a return, please first contact us on WhatsApp at +974 3303 0653, or by email at info@roofuf.com.
If your return is approved, we will provide you with a return shipping label along with detailed instructions on how and where to send your package.
Please note that returns sent without prior authorization will not be accepted.

For any questions regarding returns, feel free to contact us on WhatsApp at +974 3303 0653 or by email at info@roofuf.com.

Exceptions / Non-returnable Items
Certain items are non-returnable, such as perishable goods (e.g., flowers, oud) and custom products (including special orders or personalized items).
If you are unsure whether your item is eligible for return, please contact us for clarification.

Unfortunately, we are unable to accept returns on sale items or gift cards.

Exchanges
The quickest way to ensure you receive the item you want is to return the original item, and once the return is approved, place a new, separate order for the desired item.

Refunds
Once we have received and inspected your returned item, we will notify you regarding the approval status of your refund.
If approved, your refund will be processed automatically to your original method of payment.
Please note that it may take some time for your bank or credit card provider to process and post the refund to your account.